Do you want to learn how to keep clients for a lifetime? Now, it’s great that we get clients on board and we’ve sold to them and they’re excited and they come into your program, but how do you keep them for a lifetime? I want to share some of those things.
Firstly, have a long-term support or program in place. So you’re not just selling them something that goes for a couple of weeks and then they’re gone. You want to have a longer term support mechanism for them so they will stay around in your world.
Secondly, build a long-term solid relationship. I see a lot of coaches selling into a program. People buy into their online program. They never hear from the coach at all, so make sure you have a system in place where you’re reaching out to them, talking to them via video or some other means. Make sure you are having that conversation with them to build real, solid relationships, and that leads me to my third point.
Thirdly, be contactable. Be approachable. If they’re not finding value in your program, have a system where they can reach out. Get some support from you. Get some Direction. They may just need to know what their next action step is, so make sure that you are approachable, that you are contactable. You don’t want them out there feeling alone.
So if you want to keep a client for life, have a long term program with loads of support, build solid relationships with them. Get to know them. Allow them to know you, and be contactable and approachable when they are having a challenge in your program, so you can help them along their way.