SMJ Coaching Institute (ABN 107 646 346) (“we”, “us”, “our”) is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and how you can access or correct your information or raise concerns.
- What Information We Collect
The types of personal information we may collect include (but are not limited to):
- Your name, address, phone number, and email address
- Details of products or services you have purchased from us
- Your payment preferences and transaction history (e.g. credit/debit card details, direct debit setup)
- Information you provide through client forms, surveys, contact with our team, or our websites
- Information collected through loyalty programs, promotions, or events
- Website usage data such as your IP address, browser type, pages viewed, and referring URLs
We only collect personal information that is reasonably necessary for our business activities, including service delivery, marketing, business development, and event coordination.
- How We Collect Your Information
We may collect your personal information in several ways, including:
- Directly from you via our website forms, phone, email, or in-person interactions
- When you register for or attend an event
- When you make a purchase or engage with our services
- When you interact with our social media, advertisements, or digital marketing
- Automatically via cookies and website analytics tools when you visit our websites
- Use of Cookies and Website Data
When you visit https://smjcoachinginstitute.com, we may use cookies and similar technologies to:
- Enhance your user experience
- Remember your preferences
- Analyse website traffic and performance
- Serve targeted advertisements
You can disable cookies via your browser settings. However, certain features of the website may not function properly if cookies are disabled.
We may collect anonymous statistical data such as your IP address, browser type, pages visited, and the time and date of your visit.
- Why We Collect and Use Your Information
We collect and use your personal information to:
- Provide you with products, services, and event access
- Manage client records and payment processing
- Improve our offerings and communication with you
- Inform you about upcoming promotions, events, or opportunities
- Administer loyalty or referral programs
- Meet our legal and regulatory obligations
We may also use your information for direct marketing unless you opt out.
- Disclosure of Your Information
We may disclose your personal information to trusted third parties who assist us in our business operations. These may include:
- IT and cloud service providers
- Marketing and communications agencies
- Event management platforms
- Payment processors
- Customer database administrators
- Data analysis specialists and call centres
Where personal information is shared, we ensure appropriate confidentiality, privacy, and security measures are in place through contracts and agreements.
- Overseas Disclosure
Some of our third-party service providers may be located outside of Australia. Where this is the case, we take reasonable steps to ensure that your personal information is handled securely and in accordance with Australian privacy law.
- Accessing and Correcting Your Information
You have the right to:
- Request access to personal information we hold about you
- Request that we correct inaccurate, outdated, incomplete, or misleading information
To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may require verification of your identity.
- Protecting Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure servers, restricted access, and data encryption where appropriate.
- Email Communication
If you contact us via email, we will only use your email address for the purpose for which you provided it. We will not add your address to a mailing list or disclose it to third parties without your consent, unless required by law.
You can unsubscribe from our emails at any time using the link provided or by contacting us directly.
- Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or lodge a privacy-related complaint, please contact us:
SMJ Coaching Institute
Email: manager@smjcoaching.com.au
Phone: 0428 164 154
Address: PO Box 409, Labrador, QLD Australia
We will handle any complaints in a timely and professional manner.